Bella Hotel Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Jalan Mayjen Sungkono, Surabaya, Indonesia

Bella Hotel Surabaya is strategically located in the business district, providing convenient access to major shopping centers and cultural attractions. This 3-star hotel features contemporary decor and a welcoming atmosphere. Guests can expect personalized services aimed at ensuring a memorable stay. The hotel is also close to various dining options and approximately 15.5 miles from Juanda International Airport.

Location

Bella Hotel Surabaya is conveniently located within a 10-minute drive from Golden City Mall and close to several cultural landmarks, including Surabaya Zoo and Mpu Tantular Museum. The hotel is easily accessible, with secure parking and transport options available for guests. The nearest airport, Juanda International Airport, is 15.5 miles away.

Rooms

The hotel offers 74 air-conditioned rooms tastefully decorated in brown tones. Each guestroom is equipped with a 32-inch LCD television with satellite programming, a safe, and a refrigerator. Some units feature a plush sofa for added comfort. Bathrooms include showers and complimentary toiletries, ensuring a convenient stay for all guests.

Eat & Drink

Bella Coffee Shop serves breakfast and light snacks throughout the day. There is also an on-site restaurant, Archipel, providing Asian cuisine with both buffet and à la carte options. Guests can enjoy a casual meal at the coffee shop or dine in a more formal setting in the restaurant. Room service is available for those who prefer dining in their own space.

Leisure & Business

The hotel includes a business center and offers complimentary wireless Internet access for both leisure and business travelers. Guests have access to services such as dry cleaning and laundry, concierge assistance, and a roundtrip airport shuttle. A terrace and garden space are available for relaxation, enhancing the guest experience.

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Getting around

A list of all available modes of transport

City Center

Surabaya 2.8 mi

Airports

Juanda (SUB) 13.3 mi

Abdul Rachman Saleh (MLG) 53.0 mi

Train

Pasar Turi Train Station Surabaya 3.2 mi

Gubeng Train Station 3.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Perfect Cleanliness

“The room was spotless upon arrival, making for a refreshing and inviting atmosphere to unwind.” view full review

Relaxing Spa

“The spa services were excellent, with a soothing ambiance and the massage was absolutely rejuvenating.” view full review

Excellent Water Pressure

“The shower had very nice water pressure, which made for a truly invigorating cleansing experience.” view full review

Delicious Breakfast

“The breakfast buffet offered a wide variety of tasty options, including fresh fruits and warm pastries.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Security
Elevator
Coffee shop
Fire extinguishers

Services

Shuttle service
Valet parking
Laundry

Dining

Restaurant

Business

Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Garden area

Room features

Ironing facilities

Location

Jalan Mayjen Sungkono, Surabaya, Indonesia

Map view

Jalan Mayjen Sungkono, Surabaya, Indonesia

City landmarks

Taman Bungkul Street

Taman Bungkul

2.0 mi

Zoo

Surabaya Zoo

1.9 mi

Jl. Pemuda No.39

Monumen Kapal Selam

3.2 mi

Mall

Ciputra World Surabaya Mall

4600 ft

Mosque

Masjid Nasional Al-Akbar

3.2 mi

Jl. Ahmad Yani no. 333

Carnival Park Suroboyo

4.1 mi

Mall

Golden City Mal

2500 ft

Jl. Diponegoro No.1-B

Sura and Baya statue

2.0 mi

Tempat Ibadah Maha Tao

2100 ft

Church

GBI Alfa Omega

2100 ft

Masjid An Nur

2100 ft

Masjid Nur Hidayah

2500 ft

Masjid Al Ikhlas

2500 ft

Church

Gereja Katolik Redemptor Mundi

2600 ft

Public Building

Islamic Centre

3000 ft

GKIN Air Hidup

3100 ft

Masjid Al Iman

3200 ft

Masjid Hidayatul Ummah

3200 ft

Mosque

Masjid Al Amin

3200 ft

Masjid Islamic Centre

3300 ft

Church

Gkin

1.3 mi

Nearby

Rich Palace

400 ft

GBI Syalom

1600 ft

HKBP Dukuh Kupang

2000 ft

Mosque

Masjid Baitus Shomad

2000 ft

GPDI Eben Haezer

2000 ft

Church

Gereja HKBP Dukuh Kupang Ressort Surabaya

2000 ft

Restaurants

Mie Kedondong

1900 ft

Jl. Kedondong Lor I No.7C

Bebek Tengil

2900 ft

Jln. Dukuh Kupang Barat XXVIII Golden City Mall

Bakso Boedjangan Kupang Indah

4200 ft

Jl. Raya Kupang Indah No.11 Dukuh Kupang

Reviews and Ratings

Feedback from previous guests about their experience.

58%

liked the hotel and would stay again

5.8/10

Guest rating

Rooms

6.8

Location

6.5

Service

5.0

Dining

5.0

Joseph

United States of America, December 2024

5.0/10

The hotel offers spacious rooms but lacks a friendly atmosphere with staff that seem indifferent. While the cleanliness is commendable, the overall service feels lacking when you need assistance, like during check-in. The hotel's location within a shopping complex makes parking a bit inconvenient, and the renovations have affected the initial impressions.

Rooms

6.0

The rooms are spacious but had a few cleanliness issues, like hair found on the dressing table and old, dry towels.

Service

5.0

Check-in was frustrating since my reservation wasn't initially found and staff seemed uninterested in assisting.

Location

5.0

Located inside a shopping complex, making parking difficult and tricky to find due to ongoing renovations.

Dining

Facilities

Neil

United States of America, December 2024

6.0/10

I had a mixed experience at this hotel. The room was very spacious, which I appreciated, but the overall service was lacking and a bit impersonal. The location inside a shopping complex made parking inconvenient, and the breakfast options were quite limited. Despite these downsides, the hotel provided a free shuttle to the airport and decent Wi-Fi, which was a plus.

Rooms

7.0

The room was very spacious but cleanliness could be improved.

Service

5.0

The service felt impersonal and staff didn’t seem particularly attentive.

Location

6.0

The hotel is located inside Rich Palace shopping complex but finding it can be tricky.

Dining

5.0

Breakfast was included, but the choices were rather limited.

Facilities

6.0

Additional facilities are adequate, but nothing stood out as exceptional.

Anna

United States of America, September 2024

5.8/10

My stay at this hotel had its ups and downs. The spacious room was a highlight, but the service left a lot to be desired, especially regarding the shuttle. I appreciated the free shuttle to the airport and the included breakfast but found the parking situation inconvenient. Overall, it offered decent value for the price, but the service quality could use improvement.

Rooms

7.0

The room was very spacious, but I was disappointed by the cleanliness as I found hair on the dressing table.

Service

5.0

The service was lacking. I faced issues during check-in and with the shuttle service, which were frustrating.

Location

7.0

The hotel is located within the Rich Palace shopping complex, which makes it a bit tricky to find initially. However, it's close to Ciputra World.

Dining

5.0

Breakfast was included, but the variety was limited, which was underwhelming.

Facilities

6.0

The amenities included free Wi-Fi and a shuttle service to the airport, but the parking fee was a hassle.

Kimberly

United States of America, September 2024

6.4/10

I had a mixed experience at this hotel. The room was spacious and clean, but I encountered some issues during check-in and with the amenities. The location is convenient with plenty of parking available, which is a plus. However, the breakfast options were limited, and the staff seemed a bit indifferent despite their musical break.

Rooms

7.0

The room was very spacious and clean, but the towel provided was old and dry, which was disappointing.

Service

5.0

The service was decent but lacked warmth. Check-in was a hassle as my reservation was not found immediately.

Location

8.0

The hotel is located inside a shopping complex with a strategic position in the western business district, making it convenient for travelers with their own vehicle.

Dining

5.0

Breakfast was included but the options were quite few, leaving something to be desired.

Facilities

7.0

The hotel offered free shuttle service to the airport and good Wi-Fi, but parking fees applied, which can be annoying.